Call Center Agent in Kansas City, MO at Aston Carter

Posted: 3/24/2020

Job Snapshot

  • Employee Type:
  • Posting ID:
  • Pay Rate
    $13.00 - $18.00/Hour

Job Summary

Aerotek/Aston Carter is partnered with a client in North Kansas City seeking Call Center Agents. See below for information!

Job Description:
  • CSR's will be taking inbound calls and answering questions from a script about COVID-19.
  • Must be very customer Service oriented and must be able to read scripts
  • Maintain a current understanding of CDC procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
  • Adhere to the Privacy Act as it relates to the confidentiality of information released
  • Continually look for and suggest process improvements, which will benefit CDC
  • Maintain up-to-date knowledge of CDC regulations and policies as they apply
  • Assist with on the job training for new and temporary employees as requested
  • Report problems that occur and assist with the resolution
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Respond to telephone inquiries within the set departmental staffing and time parameters

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Contact Information

Travis Crow