Call Center Operator in Wayne, PA at Aston Carter

Posted: 2/13/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Wayne, PA
  • Posting ID:
  • Pay Rate
    $18.00 - $19.00/Hour

Job Summary

My client is one of the larger financial service companies in the greater Philadelphia area and is looking for a collections agent to join their team and grow within the company.

Must Have:

-A bachelor degree and customer service experience while in school or a job out of school (6 months to a year-retail/hospitality is okay).
-OR 1-2 years Call center/Customer service experience without a degree

Would prefer experience in an office setting
Would prefer some type customer service/sales experience but if they are sharp customer service people they will interview them
Ideal Profile is someone who shows confidence, enthusiasm to learn and seems willing to take ownership of there work. A less experienced, Bachelors degree with strong communication skills. If they have more of the sales background and are assertive, collections.

It is more of a soft collection (maintaining vendor relationships) than a dial for dollars type of collection.
They will be calling businesses, walking discussing past due invoices and working through the issue to get the account current

Performance Expectations:

They will be handling accounts 31-60 days past due. The focus is more working with the client to progress the account. They will have "promise to pay" goals each day that will depend on their account portfolio.

Contact Information

Connor Adelsberger