customer support specialist in Boston, MA at Aston Carter

Posted: 3/24/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Boston, MA
  • Posting ID:
  • Pay Rate

Job Summary


Roles and Responsibilities
  • Assist clients by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail.
  • Consumer Services will provide technical support by troubleshooting and problem solving for clients experiencing difficulties using all retail applications.
  • Consistently deliver an exceptional client experience on every client contact.
  • Make outbound calls to clients to provide resolutions for Online Banking and research requests.
  • Displays accuracy and thoroughness, while completing work assignments in a timely manner.
  • Adhering to and complying with the applicable, federal and state laws, regulations and guidance.
  • Ability to function in a PC windows or MAC environment.

Additional Skills & Qualifications
  • Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness and displaying empathy, courtesy, and sensitivity.
  • Possess strong interpersonal skills and maintain composure while dealing with difficult situations.
  • Must be able to work independently and efficiently.
  • Must be able to communicate effectively via telephone and in person.

  • 3+ years in a Banking/ CSR role.
    Bachelors Degree or Equivalent

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Contact Information

Vivek Vinaya Kumar