Research & Remediation Analyst in Winter Park, FL at Aston Carter

Posted: 2/14/2020

Job Snapshot

  • Employee Type:
  • Posting ID:
  • Pay Rate
    $17 - $23/Year

Job Summary

A well known company in the banking industry is seeking qualified analysts with mortgage experience!

Job Summary:

The analyst will conduct research on complaints regarding bank accounts, performing an investigation on a customer complaint and identifying issues. Will work with internal players to get resolution for customer complaints. Will be expected to ID trends, provide feedback and report back to party submitting complaint. Will also perform risk mitigation by identifying key information and meeting internal company and Government Regulated key guidelines.

  • Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or canceled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
  • For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies.
  • Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions.
  • Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
  • Other duties include project work related to process improvements, performance of ongoing reviews as needed.

If qualified and interested, please apply within or contact Lauren Edsel directly at the contact information below.

Contact Information

Lauren Edsel